Returns & Exchanges

Returns & Exchanges

We get it. Sometimes things just don’t fit quite right, especially when it comes to pets 🐾

If something isn’t working for you and your furry friend, no worries! We’re here to help make it right.

Can I return or exchange my order?

Yes, we offer returns and exchanges within 30 days of receiving your order.
To keep everything simple and fair, a few conditions apply:
· Items should be unused, unwashed, and undamaged
· Original tags and packaging should be included
· The request is made within 30 days of delivery
A few notes on fees:
· Return and exchange shipping costs are covered by the customer
· The first exchange on the same order is free
· For any additional exchanges on the same order, a $10 handling fee will apply
We always hope to help you find the right fit and style so your little one can feel comfortable and happy 💛

Can I exchange if the size doesn’t fit?

Absolutely 🐶🐱 Size issues are very common, and we’re happy to help with that.
If the item meets the return conditions, you’re welcome to request an exchange:
· The same style can be exchanged for a different size
· Replacement will depend on stock availability
· If you’re unsure between sizes, choosing based on weight or chest measurements usually gives the best result
A slightly roomier fit is often more comfortable for pets, especially for daily wear ✨

How do I start a return or exchange?

The process is kept as simple as possible 💛
· Share your order details (order number and item information)
· Let us know whether you’d like a return or an exchange
· The request will be reviewed based on eligibility
· Once approved, the refund or replacement will be arranged accordingly
The aim is to make the process smooth and easy, without unnecessary steps.

What if the item has already been worn?

If an item shows clear signs of use (such as being worn, washed, or visibly damaged), it is not eligible for return or exchange.
This is mainly because:
· Pet products are designed for close contact with skin and fur, so hygiene and safety are important 🐾
· Used items cannot be restocked or resold
· To ensure every customer receives clean and safe products, we are unable to resell returned used items

Can custom-made items be returned or exchanged?

Custom-made items are created specifically for your pet 🎀, so they are generally non-returnable and non-exchangeable.
This includes:
· Orders without defects
· Items where the size or style choice needs to be changed after production
However, if something isn’t right due to:
· A quality issue
· The wrong item being sent
· Damage during shipping
We’ll always take care of it and help find a suitable solution 💛