FAQ

FAQ

🐾 Products & Care

Are your products suitable for both cats and dogs?

Yes. Our designs are created for both cats and dogs, focusing on comfort, fit, and everyday wearability.

How do I clean WoofMeo products?

We recommend gentle hand washing with mild detergent and air drying to maintain quality and durability.

Are your collars and bandanas adjustable?

Yes, most of our products are adjustable to ensure a comfortable and secure fit for different pets.

Are your products safe for pets?

Absolutely. We carefully select soft, pet-friendly materials designed for daily comfort and long-term use.

🛍️ Orders

Can I change or cancel my order?

Yes, if you need to make changes or cancel your order, please contact us within 24 hours after purchase. After this window, your order may already be processed.

What if I entered the wrong address?

Please contact us as soon as possible. If the order hasn’t shipped yet, we can help update it.

How do I check my order status?

Once your order is shipped, you will receive a tracking email. You can also contact us anytime for assistance.

I didn’t receive a confirmation email. What should I do?

Please check your spam folder first. If you still can’t find it, contact us and we’ll resend your order confirmation.

🚚 Shipping

Do you ship internationally?

Yes, we ship to most countries worldwide. Shipping availability and rates will be shown at checkout based on your location.

How long does shipping take?

Orders are typically processed within 1–3 business days. Delivery usually takes 7–12 business days depending on your location.

How can I track my order?

Once your order is shipped, you’ll receive a tracking number via email. You can use it to follow your package in real time.

Why is my order taking longer than expected?

Occasionally, delays may occur due to customs or local carrier processing. If your order is significantly delayed, feel free to contact us.

🔁 Payments & Returns & Exchanges

What payment methods do you accept?

We accept major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and other secure payment options at checkout.

Is my payment secure?

Yes. All transactions are encrypted and processed securely through Shopify’s payment system.

What is your return policy?

We accept returns within 14 days of delivery for unused items in their original condition.

Can I exchange my item?

Yes, exchanges are available if you need a different size or style. Please contact us to arrange it.

How do I start a return?

Simply reach out to our support team with your order number, and we’ll guide you through the process.